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We help the hospitality industry improve customer experiences while reducing overall costs.

With decades of experience working across the hospitality industry, from high-profile sports leagues to global hotel chains, our process is built to ensure continuous improvement in every aspect of the consumer experience.

Our team of Practitioners is trained to identify areas of waste and use a hands-on approach to teach both customer-facing and management staff how to maximize productivity. Identifying pain points allows a company to foster a more profitable environment with a motivated staff.

When staff is motivated and engaged, an organization can build a successful culture that culminates in greater overall performance. 

Successful engagements involve the development and execution of a go-to-market strategy focused on establishing operations that set up an organization to continuously improve. We examine all cost centers and compile data that evaluates event and room setup, safety guidelines, material management, labor efficiency, customer-facing transactions, and regulatory standards.

Once all performance data is reviewed, we install processes that remove defects and inefficiencies. With more streamlined procedures, you will have a loyal team with higher morale that provides consumers with a quality service experience.


Representative Results

& Entertainment
Case Study

The Business Problem

Cost Pressure Driving EBITDA Erosion of the World’s largest independent provider of catering and provisioning services for airlines and railroads.

What Our Clients Say


Kari Stout-Smith

Thank you for the time and energy you invested in the Cache Creek team last week. I could not have ...
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Gerry Tuthill

“…words just don’t do justice to how much we value our association with you and various members of the NLP ...
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Contact Us

Manufacturing Practice Leader

1-877-NLP-Lean (657-5326)

2338 Immokalee Road, Suite 415
Naples, FL 34110

Our Experience

We have delivered results in your industry:
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