FINANCE, BANKING
& INSURANCE

We simplify organizational processes so your can focus on your customers.

Companies often complicate transactional procedures that involve activities such as opening new bank accounts and processing loan packages. Simplifying procedures reduces errors and processing time while increasing capacity for growth.

We provide the strategy and tactics to critically examine your end-to-end processes. We determine which processes are value-added and which are non-value-added that lead to waste and rework. After identifying the non-value added activities, we rebalance workloads accordingly across each department.

In our experience, many procedure errors come from gathering insufficient data in the first stages of a transaction, which leads to non-value-added activities like excessive document handling or repeated customer callbacks. We break down the elements of an inefficient process and rebuild it to be orderly for staff and customers.

Since information flow is crucial to an industry requiring extensive documentation, we implement strategies to ensure all essential data is securely collected on the front end. Once that is established, we help get that information to the proper departments in the correct format.

By adjusting the way operations are executed, a new business model is constructed that is conducive to both stability and profitability.

To ensure these new operations are kept in order, we take time to devise a playbook geared toward continuous improvement. In the end, we will have designed new processes along with a new culture that delivers mission-critical service to create a memorable customer experience.

ENGAGEMENT BENEFITS

Representative Results

2-3x increase in advisor capacity
$4 MM cost reduction at a wealth mgmt advisor company
$19 MM cost reduction at an internet bank
$1.2 MM cost reduction at a community bank
$6 MM cost reduction at an insurance company