HOSPITALITY& ENTERTAINMENT
We help the hospitality industry improve customer experiences while reducing overall costs.
With decades of experience working across the hospitality industry, from high-profile sports leagues to global hotel chains, our process is built to ensure continuous improvement in every aspect of the consumer experience.
Our team of Practitioners is trained to identify areas of waste and use a hands-on approach to teach both customer-facing and management staff how to maximize productivity. Identifying pain points allows a company to foster a more profitable environment with a motivated staff.
When staff is motivated and engaged, an organization can build a successful culture that culminates in greater overall performance.
Successful engagements involve the development and execution of a go-to-market strategy focused on establishing operations that set up an organization to continuously improve. We examine all cost centers and compile data that evaluates event and room setup, safety guidelines, material management, labor efficiency, customer-facing transactions, and regulatory standards.
Once all performance data is reviewed, we install processes that remove defects and inefficiencies. With more streamlined procedures, you will have a loyal team with higher morale that provides consumers with a quality service experience.
ENGAGEMENT BENEFITS
- Simplified reservation process
- Improved labor efficiency with consistent staffing approach
- Improved total service scores
- Room quality improvement
- Improved inventory restocking process & on-hand inventory
Representative Results
- 30% Reduction in cleaning room cycle time
- 45% reduction in inventory
- 15% reduction in wait times
- 20% improvement on service scores
- 50% improvement on rooms ready at check-in
Hospitality& Entertainment FeaturedCase Study
The Business Problem
Cost Pressure Driving EBITDA Erosion of the World’s largest independent provider of catering and provisioning services for airlines and railroads.
What Our Clients Say
Kari Stout-Smith
Gerry Tuthill
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Contact Us
1-877-NLP-Lean (657-5326)
NEXT LEVEL Partners®, LLC
2338 Immokalee Road, Suite 415
Naples, FL 34110
Our Experience
