Retail cover. Male and female standing side by side with their arms crossed in background with green overlay

$3.2B Fortune 500 Retailer With Over 1,000 Stores Needed to Improve Profitability Through Lean Transformation. With 6 distribution centers and over 16,000 employees, this retailer was facing;

  • High customer returns and processing costs
  • Long call center wait times and high call abandons
  • Long order processing lead times
  • High inventory and low turns
  • High store labor costs per store

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