$3.2B Fortune 500 Retailer With Over 1,000 Stores Needed to Improve Profitability Through Lean Transformation. With 6 distribution centers and over 16,000 employees, this retailer was facing;
- High customer returns and processing costs
- Long call center wait times and high call abandons
- Long order processing lead times
- High inventory and low turns
- High store labor costs per store
